Customer support

Bootveiling.com assists bidders and sellers during the entire sales process. Below is an overview of frequently asked questions and answers. If you still have questions after reading, we would like to hear from you.

FAQs

VAT or margin scheme

Are you an entrepreneur and do you want to bring in goods for which you have received a deduction of the VAT? Then the goods are VAT goods. In that case 21% VAT is charged to the buyer on the final bid of the lot. If you want to sell boats using margin scheme rules, this is possible with a margin declaration. These are goods that you have bought yourself from a private individual or goods from a private individual, for which the VAT has already been paid.

Register and login

How do I register?

You will see the register button in the top right corner of the blue section on the website. By clicking on this button you will enter the registration section. Simply fill in the fields to complete your registration. After clicking on send you will receive an email with a link to confirm your registration. When you click on the link your registration will be complete and you can place a bid.

I didn't receive the email with activation link?

It could be that the email with the activation link is in your ‘spam’ folder or unwanted email(s). First, check the spam folder to see if the email is there. If you can not find the email anywhere, please send an email to info@bootveiling.com and we will help you complete the registration process.

How do I log in?

You will see the login button in the top right corner of the blue section on the website. Fill in your email address and password to log in so that you can bid.

General Terms & Conditions and auction terms

Where can I find the General Terms & Conditions?

The General Terms & Conditions are listed on each auction page. The General Terms & Conditions can also be found at the bottom of the website (footer) in the blue section.

What are special conditions?

Special conditions may apply to an auction. These are additional conditions that are described at the auction and also apply. Always read these conditions carefully to avoid any surprises afterwards.

What does it mean subject to award?

Subject to award, the seller can decide after the auction whether or not they accept the highest bid. The purchase is then awarded. If the purchase is not awarded, the sale does not take place.

What does a viewing entail?

A boat that is being auctioned will always involve a viewing, held for interested parties. This gives you the opportunity to view the boat properly and to determine whether or not you want to place a bid for this auction. There will always be someone present who supervises the viewing. This can be someone from Bootveiling.com, but also the owner of the ship or the yacht broker. Making arrangements with the owner or yacht broker outside of the auction, to complete the sale by private means, is not allowed.

Why does an auction still run after the closing time?

When an auction is offered in the last 5 minutes before closing time, the closing time will be extended by 5 minutes. This gives other bidders an extra 5 minutes to make a higher bid. If no further offers are made in these 5 minutes, the auction will close.

Delivery and collection of the boat

Until when can I pick up a boat?

You are the lucky owner of a new boat that has recently been awarded to you. This boat must be picked up at the indicated time. If this does not work out, please contact info@bootveiling.com.